Effective Date: 28/10/2025
Registered Charity Number: 110 1659
Registered Charity Address: The 700 Club, PO Box 700, Hereford, HR1 9EW
Website: www.cbneurope.com
1. Introduction
Welcome to the Christian Broadcasting Network UK (“CBN UK”, “we”, “us”, or “our”). The name CBN Europe is a ‘working name’ of the CBN UK Charity which represents all CBN’s ministry projects in the UK, Europe and Eurasia. These Terms and Conditions govern your use of our websites (www.cbn.uk and www.cbneurope.com), our content, donation services, in-person events, and the CBN Prayer Hope Line.
By accessing or using our website or services, you confirm that you accept these Terms and agree to comply with them. If you do not agree, please do not use our website or services.
1.1 Charitable aims
CBN UK exists to advance the Christian faith and promote charitable works through media, prayer, and community outreach. Donations support our charitable programmes in the UK and abroad.
2 Charitable Donations
All donations to CBN UK are made voluntarily and are used to support our charitable activities [in the UK/and internationally]. CBN UK fundraises responsibly and will never use undue pressure or exploit vulnerability when seeking donations.
2.1 No Goods or Services in Return
Donations are gifts made without obligation. You will not receive goods or services in exchange for your donation.
2.2 Ministry Resources
From time to time, we may send donors free ministry resources (such as books, devotionals, or prayer materials) as a token of appreciation. These are:
- Provided free of charge
- Not conditional on donating
- Available to all supporters regardless of donation amount
- Low-value items that do not constitute a benefit under Gift Aid rules
2.3 Charitable purposes
Unless otherwise stated, donations will be used to support CBN UK’s general charitable purposes (see above). If you specify that your donation is for a particular appeal or project, we will apply it accordingly, or as closely as possible if that purpose has been fulfilled.
If you donated to receive specific goods or services: Please contact us (see contact details below) as your payment may not qualify as a charitable donation for tax purposes.
2.4 Fundraisers and agencies
Where we work with professional fundraisers or agencies, they act under written agreements in accordance with the Charities Act 2011 and the Fundraising Regulator’s Code of Fundraising Practice. They are required to identify themselves and the organisation they represent when contacting potential donors.
2.5 Refund Policy
We greatly value your support. Donations are normally non-refundable as they are voluntary gifts to support our charitable work. However, we will consider refund requests in the following circumstances and will always handle them promptly and fairly, in line with the Fundraising Regulator’s Code of Fundraising Practice.
2.5.1 Face-to-Face Fundraising (7-Day Cooling-Off Period)
If you donated or set up a regular giving commitment following a face-to-face meeting with a professional fundraiser (e.g., street or door-to-door fundraiser), you have 7 days from the date you agreed to donate to cancel and receive a full refund.
2.5.2 Errors or Duplicate Payments
If you:
- Were charged incorrectly or twice by mistake
- Made a payment in error
- Were the victim of fraud or unauthorized use of your payment method
Please contact us immediately (see contact details below) and we will investigate and process a refund where appropriate.
2.5.3 Exceptional Circumstances
We may grant a refund on a discretionary basis where there is a compelling reason to do so, such as:
- Severe financial hardship following a donation
- Misunderstanding about the nature or purpose of the donation
- Other circumstances where we believe a refund is the right thing to do
We will assess each request on a case-by-case basis in line with Charity Commission guidance.
2.5.4 Direct Debit Guarantee
If you donate by Direct Debit, you are protected by the Direct Debit Guarantee offered by your bank or building society. This means:
- You can cancel at any time by contacting your bank
- If an error is made by us or your bank, you are entitled to a full and immediate refund
- Full details of the guarantee are available from your bank or at [directdebit.co.uk]
2.5.5 Gift Aid and Refunds
If we have already claimed Gift Aid on your donation and issue you a refund, we must repay the Gift Aid to HMRC. This means the full amount returned to you will be your original donation only.
2.5.6 After We’ve Spent Your Donation
Please note that once your donation has been used to fund our charitable activities, we may not be able to recover those funds. However, we will always consider your circumstances and respond fairly.
2.5.7 How to Request a Refund
To request a refund, please contact us at the contact details provided below.
Please provide:
- Your donation date and amount
- Payment reference or transaction ID
- Reason for your refund request
We aim to respond to all refund requests within 10 working days.
3 ‘Hope Line’ Terms of Use
CBN UK’s Hope Line exists to offer prayer, spiritual encouragement, and faith-based support. By calling the Hope Line, you agree to the following:
- The service is pastoral, not clinical. We do not offer legal, financial, psychological or psychiatric advice.
- The Hope Line is not an emergency or crisis response line
- Calls may be recorded for quality assurance and safeguarding purposes. Your personal data will be held in accordance with our data retention policy. Please see our Privacy notice here https://cbn.uk/privacy-notice/.
- Any abusive, threatening, or inappropriate behaviour will result in call termination and may be reported to authorities.
- Persistent misuse (e.g., prank calls) will result in permanent blocking.
- As a Christian ministry, CBN UK may respectfully decline to offer prayers that do not align with our biblical values and Statement of Faith.
If you are in danger or require EMERGENCY HELP, please dial 999 or 112.
4 In-Person Events and Activities
CBN UK may participate in or host in-person events including, but not limited to church partnership events, community outreach activities, testimony recording booths, and ministry exhibitions. By attending or participating in these events:
- You agree to behave respectfully and in line with the values of CBN UK.
- You may be asked to consent to photography, filming, or audio recording for ministry purposes. You are not required to consent to attend.
- You should inform a staff member if you do not wish to be recorded or photographed.
- Any abusive or disruptive behaviour may result in removal from the event.
- For safeguarding reasons, those under the age of 18 (Children) must always be supervised by a responsible adult.
- Any personal data processed by us because of your attendance at such an event, will be processed in accordance with our privacy notice and any specific notification provided at the event.
5 Use of the Website
5.1 Acceptable Use
You agree to use our website for lawful purposes only. You must not:
- Transmit harmful code or viruses
- Attempt unauthorised access to any part of the website
- Misrepresent your identity
- Use the site to send spam or unsolicited communication
5.2 Intellectual Property
All website content (including graphics, text, audio, video, and layout) is owned by or licensed to CBN UK and is protected by UK intellectual property laws. Use of any content without express permission is prohibited.
6 Data Protection and Privacy
We process personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
To understand how we collect, use, and protect your data, please refer to our Privacy Notice at Privacy Policy – CBN Europe.
7 External Links
Our website may contain links to external websites. These links are provided for your convenience and do not signify our endorsement. We are not responsible for the content or practices of third-party sites.
8 Limitation of Liability
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence
- Fraud or fraudulent misrepresentation
- Any other liability that cannot be excluded or limited under applicable law
CBN UK will not be liable for:
- any loss or damage arising from use or inability to use our website, Hope Line, or in-person events
- Inaccuracies or errors in content
- Any virus, malware, or other digital harm resulting from use of our services
We do not guarantee uninterrupted access to our platforms and services.
9 Amendments
We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting a notice on our website at least 30 days before the changes take effect. The updated Terms will be published on this page with a new effective date.
By continuing to use our services after the effective date of the changes, you agree to be bound by the updated Terms. If you do not agree to the changes, you should stop using our services.
10 Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising under them will be subject to the exclusive jurisdiction of the courts of England and Wales.
11 If You Have a Complaint
We are committed to providing high-quality services. If you are dissatisfied with our services or have a general complaint.
- Contact us first: Please raise your concern with us directly at the contact details below. We will do our best to resolve the matter promptly.
- Charity Commission: If you believe we have not handled your complaint appropriately, or you have concerns about how the charity is being run, you may contact the Charity Commission for England and Wales:
- Website: gov.uk/complain-about-charity
- Phone: 0300 066 9197
- Address: Charity Commission, PO Box 211, Bootle, L20 7YX
If your complaint relates to our fundraising practices
- Contact us first: Please raise your concern with us directly at the contact details below. We will do our best to resolve the matter promptly.
- Fundraising Regulator: If you are not satisfied with our response, you may contact the Fundraising Regulator, which oversees charitable fundraising standards in the UK.
- Website: fundraisingregulator.org.uk
- Email: complaints@fundraisingregulator.org.uk
- Phone: 0300 999 3407
12 Accessibility
We are committed to ensuring that our fundraising materials and supporter information are accessible to all. If you require this information in an alternative format, please contact us (details below).
13 Our Contact Details
Email: info@cbneurope.com
Registered Charity Address: The 700 Club, PO Box 700, Hereford, HR1 9EW
Phone: 0300 561 0700 (UK) or call +44 207 101 7045 (International) (Mon-Fri, 9am-5pm)
